MSIG Insurance (Malaysia) Bhd is a member of PIDM. The benefit(s) payable under eligible product is protected by PIDM up to limits. Please refer to PIDM's TIPS Brochure or contact MSIG Insurance (Malaysia) Bhd or PIDM (visit www.pidm.gov.my).
MSIG EZ Travel SafeGuard is designed to protect today's travelling against mishaps such as flight delays, lost luggage, illness and accidents whether you're exploring solo, vacationing with family, or journeying as a senior adventurer. With plans ranging from basic to comprehensive, it caters to different budgets while offering modern convenience, including online purchase protection and WhatsApp emergency assistance for seamless support in the digital age.
Add on extra protection with optional benefits like Alternative Transport Top-Up, Cruise Benefit, Golf Benefit 
or Pet Benefit all available for a small additional premium to suit your travel needs.
Travel with Confidence, Wherever You Are
Travel with Confidence, Wherever You Are
Solo, with your spouse, family or others, unexpected disruptions can happen anytime. From flight delays to missed connections, our coverage helps ease the stress by compensating for added costs and keeping your travel plans on track.
Fell sick abroad, medical bills follow
How you're covered
My personal belongings got stolen or lost
How you're covered
My trip got cancelled
How you're covered
Flight
delayed, again
How you're covered
Fell sick abroad, medical bills follow
You’re on holiday, but illness or injury strikes. Don’t worry — your coverage helps take care of overseas medical costs.
Fell sick abroad, medical bills follow
You’re on holiday, but illness or injury strikes. Don’t worry — your coverage helps take care of overseas medical costs.
1
Seek medical help
Seek treatment for your illness or injury
2
Get documents from your doctor
You’ll need a medical report or certificate plus original itemised bills and receipts.
3
Your payout
MSIG covers medical expenses, emergency evacuation, or repatriation, up to your plan’s limit.
4
What to keep
- Medical report or certificate
- Original itemised bills / receipts
My personal belongings got stolen or lost
Your bags didn’t make it, or your belongings went missing. With coverage, you’ll be compensated for theft or loss.
My personal belongings got stolen or lost
Your bags didn’t make it, or your belongings went missing. With coverage, you’ll be compensated for theft or loss.
1
Report the loss quickly
You must notify the carrier or police within 24 hours and get a report.
2
Provide proof of ownership
Receipts, photos, or purchase invoices are required for claimed items.
3
Your payout
MSIG pays up to your plan limit for lost or damaged luggage and personal effects.
4
What to keep
- Police report / carrier’s Property Irregularity Report
- Receipts or invoices of items
- Photos of damage (if any)
My trip got cancelled
Plans fall through before you even leave. If your trip is cancelled for covered reasons, your policy helps cover the losses.
My trip got cancelled
Plans fall through before you even leave. If your trip is cancelled for covered reasons, your policy helps cover the losses.
1
Covered reasons
Trip cancellation is covered if you're hospitalised due to a covered illness within 60 days before departure, or other insured causes.
2
Provide proof
You’ll need a medical certificate, cancellation invoice, and receipts of non-refundable expenses.
3
Your payout
MSIG reimburses unused, non refundable accommodation, transportation and excursion costs, up to your plan's limit.
4
What to keep
- Medical report
- Cancellation invoice & refund proof
- Receipts for pre-paid expenses
Flight delayed, again
You checked in on time, but your flight just keeps getting pushed back. After 4 hours of waiting, your coverage kicks in.
Flight delayed, again
You checked in on time, but your flight just keeps getting pushed back. After 4 hours of waiting, your coverage kicks in.
1
Wait for 4 hours
Once your flight is delayed for 4 hours due to insured conditions, your benefit kicks in. Keep your flight / travel itinerary safe.
2
Get confirmation from the airline
The airline (or transport operator) must give you a written confirmation, with duration and reason of delay. A photo of the delay screen helps too.
3
Every extra 6 hours = more payout
For every 6 hours after the first 4, you’ll get an additional payout (up to your plan limit).
4
What to keep
- Flight / travel itenary
- Airline delay confirmation
And that’s just the start, MSIG EZ Travel SafeGuard covers much more to keep every trip worry-free.
Benefits
Benefits
QUICK TIPS
Hover or tap the lightbulb icon to
help you understand tricky
terms.
Recommended Plan
Benefit Limit (RM) – per person
Benefits – Overseas Outbound
Travel Lite a
Travel Shield
Travel Max
Section 1 -
Personal Accident
Death - Adult
100,000
300,000
500,000
Death - Child
25,000
75,000
125,000
Permanent Total Disablement - Adult/Child
100,000
300,000
500,000
Section 1 -
Personal Accident
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Death - Adult
100,000
300,000
500,000
Death - Child
25,000
75,000
125,000
Permanent Total Disablement - Adult/Child
100,000
300,000
500,000
Section 2 -
Medical & Other Expenses
QUICK TIPS
Accident & Illness
Accident & Illness
Accident & Illness
Overall Limit for Medical Expenses
100,000
250,000
500,000
Alternative Medicine b
✖
500
1,000
Follow Up Treatment in Malaysia, including Traditional Chinese Medicine b (up to 30 days)
✖
25,000
75,000
Emergency Medical Evacuationc
QUICK TIPS
250,000
750,000
1,000,000
Repatriation of Mortal Remains (including Burial and Cremation)c
QUICK TIPS
250,000
750,000
1,000,000
Hospital Income (up to 30 days)
✖
250 per day (max 7,500)
350 per day (max 10,500)
Compassionate Cared
✖
5,000
15,000
Child Cared
✖
5,000
15,000
Section 2 -
Medical & Other Expenses
QUICK TIPS
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Accident & Illness
Accident & Illness
Accident & Illness
Overall Limit for Medical Expenses
100,000
250,000
500,000
Alternative Medicine b
✖
500
1,000
Follow Up Treatment in Malaysia, including Traditional Chinese Medicine b (up to 30 days)
✖
25,000
75,000
Emergency Medical Evacuationc
QUICK TIPS
250,000
750,000
1,000,000
Repatriation of Mortal Remains (including Burial and Cremation)c
QUICK TIPS
250,000
750,000
1,000,000
Hospital Income (up to 30 days)
✖
250 per day (max 7,500)
350 per day (max 10,500)
Compassionate Cared
✖
5,000
15,000
Child Cared
✖
5,000
15,000
Section 3 -
Luggage & Personal Effects
QUICK TIPS
Max 2,500
Max 5,000
Max 10,000
Single article, pair or set of articles
500
500
500
Notebook
500
1,000
1,500
Single suitcase or luggage of a similar nature
150
200
200
Section 3 -
Luggage & Personal Effects
QUICK TIPS
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Max 2,500
Max 5,000
Max 10,000
Single article, pair or set of articles
500
500
500
Notebook
500
1,000
1,500
Single suitcase or luggage of a similar nature
150
200
200
Section 4 -
Luggage Delay (Every 6 Consecutive Hours)
Overseas
200 (max 800)
200 (max 800)
200 (max 1,200)
Malaysia
✖
Max 200
Max 200
Section 4 -
Luggage Delay (Every 6 Consecutive Hours)
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Overseas
200 (max 800)
200 (max 800)
200 (max 1,200)
Malaysia
✖
Max 200
Max 200
Section 5 -
Personal Money & Digital Transactions
Personal Money & Unauthorised Use of Card or Digital Wallet
500
1,000
1,500
Online Purchase Protection
- Single Trip (per trip)
1,000
1,000
1,000
- Annual Cover (per year)
✖
3,000
3,000
Section 5 -
Personal Money & Digital Transactions
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Personal Money & Unauthorised Use of Card or Digital Wallet
500
1,000
1,500
Online Purchase Protection
Single Trip (per trip)
1,000
1,000
1,000
Annual Cover (per year)
✖
3,000
3,000
Section 6 -
Loss of Travel Documents
1,500
3,500
5,000
Section 6 - Travel Documents
Loss of Travel Documents
Travel Lite a
Travel Shield
Travel Max
1,500
3,500
5,000
Section 7 -
Travel Cancellation
QUICK TIPS
10,000
20,000
30,000
Section 7 -
Travel Cancellation
QUICK TIPS
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
10,000
20,000
30,000
Section 8 -
Travel Curtailment
10,000
20,000
30,000
Section 8 - Travel Curtailment
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
10,000
20,000
30,000
Section 9 -
Travel Delay
Travel Delay (First 4 Consecutive Hours of Delay & Every
Subsequent 6 Consecutive Hours of Delay)e,f
200 (max 1,200)
200 (max 2,400)
200 (max 3,600)
Missed Events due to Travel Delay
500
500
500
Section 9 -
Travel Delay
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Travel Delay (First 4 Consecutive Hours of Delay & Every Subsequent 6 Consecutive Hours of Delay)e,f
200 (max 1,200)
200 (max 2,400)
200 (max 3,600)
Missed Events due to Travel Delay
500
500
500
Section 10 -
Missed Travel Connection (Min 6 Hours)
e
✖
400
600
Section 10 -
Missed Travel Connection (Min 6 Hours)
eOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
400
600
Section 11 -
Travel Overbooked (Every 6 Consecutive Hours)
e
✖
500 (max 1,000)
500 (max 1,000)
Section 11 -
Travel Overbooked (Every 6 Consecutive Hours)
eOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
500 (max 1,000)
500 (max 1,000)
Section 12 -
Missed Departure
e
✖
1,000
1,000
Section 12 -
Missed Departure
eOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
1,000
1,000
Section 13 -
Travel Reroute (Min 6 Consecutive Hours)
e
✖
250
250
Section 13 -
Travel Reroute (Min 6 Consecutive Hours)
eOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
250
250
Section 14 -
Loss of Travel Deposit
QUICK TIPS
✖
5,000
(max 15,000 for Family Plan)
7,500
(max 22,500 for Family Plan)
Section 14 -
Loss of Travel Deposit
QUICK TIPS
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
5,000
(max 15,000 for Family Plan)
7,500
(max 22,500 for Family Plan)
Section 15 -
Additional Costs of Rental Car Return And Rental Car Excess
✖
1,000
1,000
Section 15 -
Additional Costs of Rental Car Return And Rental Car Excess
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
1,000
1,000
Section 16 -
Personal Liability
✖
1,000,000
1,000,000
Section 16 -
Personal Liability
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
1,000,000
1,000,000
Section 17 -
Loss of Use of Hotel Facilities
✖
200 per day (max 1,000)
200 per day (max 2,000)
Section 17 -
Loss of Use of Hotel Facilities
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
200 per day (max 1,000)
200 per day (max 2,000)
Section 18 -
Home Protection
d
✖
500
500
Section 18 -
Home Protection
dOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
500
500
Section 19 -
Adventurous Activity Cover
Section 19 -
Adventurous Activity Cover
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Section 20 -
Emergency Telephone Charges
✖
100
150
Section 20 -
Emergency Telephone Charges
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
100
150
Section 21 -
Alternative Transport Arrangement
e, f
✖
1,000
1,000
Section 21 -
Alternative Transport Arrangement
e, fOverseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
✖
1,000
1,000
Section 22 -
Worldwide Travel Assistance Services
Access to request for emergency support while overseas
- Hotline : +603 2166 3080
- WhatsApp Emergency Assistance : +1 980 499 5888
Section 22 -
Worldwide Travel Assistance Services
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Access to request for emergency support while overseas
- Hotline : +603 2166 3080
- WhatsApp Emergency Assistance : +1 980 499 5888
Terrorism & Hijacking
Terrorism & Hijacking
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
Chartered Flights (Scheduled)
Chartered Flights (Scheduled)
Overseas: Outbound (RM)
Travel Lite a
Travel Shield
Travel Max
a Travel Lite Plan offers coverage for Single Trip travel only.
b Subject to overall limit for medical expenses.
c This benefit is subject to advance approval by MSIG Assist. Please contact MSIG Assist for assistance.
d This benefit is not applicable to non-residents.
e This insurance will only pay for one claim made either under Section 9, 10, 11, 12, 13 or 21.
f This insurance will only pay for one claim made either section 9 or 21 for the same incident but not both.
Note:
- You are obligated to pay any applicable taxes (which include but not limited to service tax and RM10 stamp duty) imposed by the Malaysian tax authorities in relation to your Policy.
.png){kind=icon}
.png){kind=icon}
Golf Benefit
This add-on covers:
MSIG Travel Add-On: Golf Benefit is specially designed for golf enthuasiast, offering additional protection for your golfing adventures.
This add-on provides compensation for loss or damage to your valuable golfing equipment, reimburse for the celebration expenses of your hole-in-one achievements and covering unused golf green fees due to unforeseen circumstances.
Whether you're teeing off abroad or planning a weekend golf getaway, this add-on ensures your passion for the game is safeguarded every step of the way.
| Benefits | Benefit Limit (RM) |
|
Loss or Damage to Golfing Equipment |
2,000 |
|
Hole-in-One |
1,000 |
|
Unused Golf Green Fees |
1,000 |
 v2.png){kind=icon}
Pet Benefit
This add-on covers:
MSIG Travel Add-On: Pet Benefit is tailored to give pet owners peace of mind during unexpected travel delays, keeping your pet's care uninterrupted.
By adding this benefit, you'll receive an allowance to cover pet boarding expenses for up to 5 days if your delay exceeds 8 hours which affects the scheduled pick up time of your pet, ensuring your fur baby is well looked after while you navigate your journey home.
| Benefits | Plan 1 (RM) | Plan 2 (RM) | Plan 3 (RM) |
|
Pet Boarding due to Travel Delay (per day) |
150 (max 750) |
200 (max 1,000) |
250 (max 1,250) |
.png){kind=icon}
Alternative Transport Top Up
- It covers additional costs incurred for alternative transport or alternative routes to your next destination in the event that the scheduled carrier is cancelled or delayed for more than 24 hours directly caused by:
- Strike, riot and civil commotion or industrial action;
- Adverse weather conditions;
- Natural disaster; or
- Mechanical breakdown or structural defect of your scheduled public conveyance.
- With this add-on, you can enjoy your journey without worrying about any unexpected transportation expenses.
| Benefits | Plan 1 (RM) | Plan 2 (RM) | Plan 3 (RM) |
|
Alternative Transport Top Up |
1,000 | 2,000 | 3,000 |
.png){kind=icon}
Cruise Benefit
This add-on covers excursion tours or activities that take place during the time your cruise ship is docked at a port on your cruise itinerary. Coverage includes:
- Excursion tour cancellation.
- Excursion tour disruption.
- Cruise connection.
| Benefits | Plan 1 (RM) | Plan 2 (RM) |
|
Excursion Tour Cancellation
eimbursement for any non-refundable costs of your excursion tour which is cancelled due to covered events. |
20,000 | 50,000 |
|
Excursion Tour Disruption
Reimbursement for any non-refundable costs of unused excursion tour if you are not able to continue with your excursion tour due to covered events. |
20,000 | 50,000 |
|
Cruise Connection
Reimbursement for your transport costs to the next cruise boarding port or scheduled destination if you missed your cruise due to covered events. |
2,000 | 2,000 |
Learn More
MSIG EZ Travel SafeGuard provides you with coverage whenever you travel.
Download the coverage details below to learn more.