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Frequently Asked Questions

If your question isn't addressed here, just contact us and we'd be glad to help!

GENERAL
  • Coverage

    How do I enrol for the policy?

    Easy! Just complete the application steps via MSIG Online for immediate processing of your chosen product.

    Would I need to get a medical examination before buying insurance?

    Nope, not necessary. Just note that our policy doesn't cover any existing illness or condition you might have before the insurance was purchased.

    Can I buy insurance on behalf of others e.g. parents, friends?

    Yes, you can as long as they are within the age limit of the respective policy. But 'Family Members' in 1 certificate is restricted to yourself, spouse & maximum 5 children only. You can find out more by downloading the Product Disclosure Sheet (PDS), available in the More Info section of your chosen product.

    I'm pregnant. Does the Travel cover for 1 or 2 lives?

    Firstly, congrats! Our insurance only covers the person named in the Certificate of Insurance. Note that the policy does not cover claims arising from pregnancy or its complications.

  • Purchase & Payment

    Will I be getting physical copy of the policy that I have just purchased via MSIG Online?

    Your Certificate of Insurance/ePolicy will be emailed to you since our entire process is done online – it’s faster, easier and also paper-less! So it is important to ensure that your email address is accurate.

    What are the payment options available?

    We accept Visa & Mastercard (both credit and debit).

    Can I buy this insurance online with a supplementary credit card?

    Yup, you can.

    I'm working in the USA right now - can I still buy the insurance?

    You’ll need to live in Malaysia for a minimum of 40 weeks out of 1 year to be eligible to purchase this insurance. For more details, download the Product Disclosure Sheet (PDS) available in the More Info Section of your chosen product.

    Who should I contact if I have problem with my transaction?

    If you encounter any problem with your transaction via Visa, Mastercard, FPX or Boost eWallet, you can contact us here to address the issues. Alternatively for Boost eWallet, you can also contact Boost at support@myboost.com.my

  • Cancellations & Refunds

    Can I get a refund if I'm not happy with the plan?

    Please refer to the Product Disclosure Sheet (PDS) for refund terms & conditions.

    Can I cancel the policy?

    Please refer to the Product Disclosure Sheet (PDS) for cancellation terms & conditions.

  • Security, Technical & Online Support

    Do I need to type in my details again if I'd like to buy again in the future?

    Yes, you'll need to - it's for the greater good, really! We don't keep any of your personal details in accordance to the Personal Data Protection Act 2010 and other security reasons.

    Help! I made a mistake on my personal info when I was buying insurance.

    Don't worry, just contact us here.

    How do I know that it's safe to buy insurance online? Will my personal info be secured?

    Protecting your personal info is very important to us and there are several security features installed to ensure that your data is safe. Check out our Privacy Policy in the Terms of Use to find out more.

  • Claims

    How do I make a claim?

    You can submit your claim notification:

    1. online for all MSIG Online products; or
    2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.

    Please click on the respective product tabs above for instructions on submitting a claim via - written notice.

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

    How do I track the status of my claim?

    Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.

    How fast can MSIG settle my claim?

    Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.

    If the worst happens, where does my policy moneys go if I did not elect a nominee?

    If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).

    If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.

    It can get pretty complicated, which is why we always recommend you to elect a nominee.

    What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

    If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.

    If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.

    Confused? Take the stress away and elect a nominee instead.

  • Other Questions

    Help! I made a mistake with my nominations. I need to change it.

    No problem, just contact us here. Please include your Certificate of Insurance Policy number, name, IC number and highlight the nominee changes that you want to make.

    What do I need to do if there are changes to my contact and other details?

    If there is any change in your contact or other details, please contacts us here as soon as possible to ensure that all correspondences reach you in a timely manner.

    If I have an enquiry on this product or any other questions, who should I refer to?

    Just contact us here with your question and we'll get you an answer!

    How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.


    MSIG Customer Service
    Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur

    Telephone :  $partnerContentlet.footerPhoneLabel
    Facsimile :  03-2026 8086
    Email :  $partnerContentlet.contactEmail
    Website :  www.msig.com.my

    If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    Bank Negara Malaysia (BNM)
    Pengarah
    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia
    P.O. Box 10922
    50929 Kuala Lumpur

    Telephone :  1-300-88-5465
    Facsimile :  03-2174 1515
    Email :  bnmtelelink@bnm.gov.my
    Website :  www.bnm.gov.my

    Ombudsman for Financial Services (OFS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my
  • Who is eligible to apply?

    All Malaysians, Permanent Residents, Non Residents, Work Permit/Employment Pass Holders or otherwise legally employed persons in Malaysia and their Dependents are eligible to apply. Family Plan is permitted for Single Trip only and the age limit of child is between 31 days and 17 years.

    For Annual Cover, all applicants must be between 18 to 69 years old at first enrolment. Cover may be granted beyond age 70 provided you are enrolled in the Plan before that age and have remained continuously covered thereafter, up to maximum age of 80.

    For applicant age 70 years and above, please fill up the Proposal Form and contact us here for acceptance consideration.

  • Can I buy a separate cover for my child?

    Yes, the rate charged is based on the individual plan and for Single Trip only and all the benefits are the same except for Death Benefit. A parent must sign the proposal form on the life of the Insured Person.

  • I suffer from medical and physical conditions. Can I claim for medical/hospital and other related expenses if I require treatment while on my trip?

    No, the policy excludes pre-existing conditions, i.e., any illness or injury that the Insured had contracted, was diagnosed or treated for during the 12 months prior to the journey and whether or not treatment, medication or advice was sought or received prior to the commencement of the journey.

  • Can I continue my medical treatment for any injury sustained during my overseas trip, after my return home?

    Yes, you have a maximum of 45 days to undergo follow-up treatment subject to your plan’s benefit limits.

  • Can I claim for travel delay in the event of a terrorist attack at the Airport?

    No. Terrorism Extension only covers the Insured Person in respect of death or bodily injury caused by third party acts of terrorism provided that such acts of terrorism do not involve the use of biological, chemical agents or nuclear devices.

  • Can I seek reimbursement for non-refundable expenses that I had paid if I have to cancel my trip due to a serious illness?

    A claim under Section 7 will be payable if your trip is cancelled due to serious injury or illness which requires hospitalisation or compulsory quarantine, and if you are unfit to travel as certified by a Medical Practitioner.

    For this section to be payable, the insurance must be purchased no later than 7 days before the commencement date of your journey.

  • How do I cancel my policy and get a refund of the premiums paid?

    a) For Single Trip policy, you may cancel this policy before the commencement of your journey by giving us 7 days' written notice. You are entitled to a refund of the premium paid for this policy.

    b) For Annual Policy, you may cancel this policy by giving us 7 days' written notice. You are entitled to a short rate refund as per policy wording.

  • How do I make a claim?

    You can submit your claim notification:

    1. online; or
    2. by providing us with written notice together with the completed claim form and all relevant documents as per the Documents Checklist either by mail, email or walk in to our office as soon as you have returned from your trip in respect of any event that may give rise to a claim.

    You may download a copy of the claim form here or contact any MSIG Branch to obtain the claim form.

    Documents Checklist

    1. Tour Operator’s Confirmation of Booking Invoice
    2. Copies of Airline tickets, electronic tickets or boarding passes
    3. Original receipts for all medical bills and reports and confirmation of admittance and discharge from hospital of medical claims
    4. Original receipts for all items claimed
    5. Irregularity report from airline if baggage is lost or damaged by the airline
    6. Written confirmation from airline/shipping lines regarding the period of delay and the reasons if you are claiming for Luggage Delay/Travel Delay/Missed Travel Connection/Travel Overbooked/ Missed Departure/Travel Reroute/Alternative Transport Arrangement
    7. Police Report & Currency Exchange Slip for Money and Theft Claims
    8. Written confirmation from hotels or handling agents in respect of claim for loss of use of hotel facilities
    9. Police Report or Bomba Report for claim on Home Protection

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

  • How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.


    MSIG Customer Service
    Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur

    Telephone :  $partnerContentlet.footerPhoneLabel
    Facsimile :  03-2026 8086
    Email :  $partnerContentlet.contactEmail
    Website :  www.msig.com.my

    If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    Bank Negara Malaysia (BNM)
    Pengarah
    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia
    P.O. Box 10922
    50929 Kuala Lumpur

    Telephone :  1-300-88-5465
    Facsimile :  03-2174 1515
    Email :  bnmtelelink@bnm.gov.my
    Website :  www.bnm.gov.my

    Ombudsman for Financial Services (OFS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my
  • What is this product about?

    This policy provides insurance against liability to other parties for injury or death, damage to other parties’ property, and accidental or fire damage to your vehicle or theft of your vehicle.

  • Is there any *Motor Assist Program offered by MSIG?

    Yes, in the unfortunate event of an accident involving your vehicle or should a breakdown occur, MSIG is at your side to help you. You are entitled to this accident/roadside service assistance without any surcharge to your policy premium. We have a nationwide network of recommended motor repairers, ready to provide you with prompt, efficient and convenient service, whenever the need arises.

    24 Hour Free Assistance Number: 1-300-880-833

    *Motor Assist Program is offered to Comprehensive Private Car policyholders.

  • What is the important point on Insured Value/Sum Insured to be considered when buying motor insurance?

    If you are buying a policy against loss/damage to your vehicle, you must ensure that your vehicle is adequately insured as it will affect the amount you can claim in the event of loss /damage.

    For a new vehicle, the insured value will be the purchase price while for other vehicles, the insured value is the market value of the vehicle at the point you apply for the insurance policy.

    1. Under-insurance – If you insure your vehicle at a lower sum than its market value, you will be deemed as self-insured for the difference, i.e. in the event of loss/damage, you will only be partially compensated (up to the proportion of insurance) by your insurance company.
    2. Over-insurance – Should you insure your vehicle at a higher sum than its market value, the maximum compensation you will receive is the market value of the vehicle as the policy owner cannot ‘profit’ from a motor insurance claim.
  • What are the optional add-ons offered online under the Comprehensive Private Car coverage?

    We offer the following optional motor add-ons:

      1. 24-Hour Unlimited Towing Service (Non-Tariff)
      2. Accident Repair Allowance (ARA) (Non-Tariff)
      3. Current Year “NCD” Relief (Non-Tariff)
      4. E-Hail E-Zee (Non-Tariff)
      5. EZ-Mile (Non-Tariff)
      6. Windscreen
      7. Legal Liability to Passengers
      8. Legal Liability of Passengers
      9. Special Perils (Flood, Storm, Landslide, Landslip or Subsidence Cover) (Non-Tariff)
      10. Limited Special Perils (Flood, Storm, Landslide, Landslip or Subsidence Cover) (Non-Tariff)
      11. Strike, Riot and Civil Commotion Clause (SRCC)
      12. Smart Key Shield (Non-Tariff)
      13. Driver's Personal Accident (Non-Tariff)
      14. Waiver of Betterment Cost (Non-Tariff)
      15. Compensation for Assessed Repair Time (CART) (Non-Tariff)
      16. Waiver of Compulsory Excess (Non-Tariff)

    Please refer to motor add-on leaflet for more details.

    You may contact our Customer Service at $partnerContentlet.phoneNumberLabel for other add-ons than the above.

  • How do I enrol for Third Party Cover or Third Party, Fire and Theft Cover?

    You may contact our Customer Service at $partnerContentlet.phoneNumberLabel for such application.

  • What are the procedures for me to cancel my policy? What if the Company decides to cancel my policy?

    You may cancel the cover at any time by notifying us in writing. Within 7 days of the cancellation, you must surrender to us the certificate of insurance or alternatively provide us with a statutory declaration. We may also cancel this cover by giving you 14 days’ notice by registered post to your last known address. Details of the refund of premium are stated in the Policy, Cancellation Condition No. 3.

  • How do I make a claim?

    You can submit your claim notification:

    1. online; or
    2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of or sustaining any accident, loss or damage.

    You may contact any MSIG Branch to obtain the claim form.

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

  • How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.


    MSIG Customer Service
    Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur

    Telephone :  $partnerContentlet.footerPhoneLabel
    Facsimile :  03-2026 8086
    Email :  $partnerContentlet.contactEmail
    Website :  www.msig.com.my

    If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    Bank Negara Malaysia (BNM)
    Pengarah
    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia
    P.O. Box 10922
    50929 Kuala Lumpur

    Telephone :  1-300-88-5465
    Facsimile :  03-2174 1515
    Email :  bnmtelelink@bnm.gov.my
    Website :  www.bnm.gov.my

    Ombudsman for Financial Services (OFS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my
  • Who is eligible to apply?

    All Malaysians, Permanent Residents, Work Permit/Employment Pass Holders or otherwise legally employed in Malaysia between 16 to 65 years of age at the date of first enrolment may apply and renew up to the maximum age of 70 years.

  • If I already have other personal accident policy, will I be entitled for the similar benefits under this policy in the event of an Accidental Death or Permanent Disablement?

    Yes, you will be paid on top of your other personal accident policies in the event of an Accidental Death or Permanent Disablement.

  • What are the procedures for me to cancel my policy?

    You may cancel the policy at any time by notifying us in writing via email or letter. There will be no refund for the premium paid. However, if you wish to cancel the policy within the 15-day free-look period, we shall refund the entire premium you initially paid.

  • What if the Company decides to cancel my policy?

    The Company may cancel the policy by sending 7 days’ notice by recorded delivery letter or registered letter to your last known address. The refund of premium is based on pro-rate basis and subject to us retaining the minimum premium and the prevailing Service Tax. The return of premium will depend on how long the cover has been in force and provided no claim has been made during the current period of insurance.

  • How do I make a claim?

    You can submit your claim notification:

    1. online; or
    2. by providing us with written notice together with the completed claim form and all relevant documents as per the Documents Checklist either by mail, email or walk in to our office upon receiving notice of or sustaining any injury arising from an accident that may give rise to a claim.

    Documents Checklist

    • For Permanent Disablement Case
      • Medical Report from A Medical Specialist
    • For Fatal Case
      • Copy of Death Certificate
      • Copy of Post-Mortem Report
      • Letter of Administration/ Grant of Probate if there is no nomination

    You may download a copy of the claim form here or contact any MSIG Branch to obtain the claim form.

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

  • How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

    If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    MSIG Customer Service
    Address :  Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur
    Customer Service Hotline :  1-800-88-MSIG (6744)
    Facsimile :  03-2026 8086
    Email :  myMSIG@my.msig-asia.com
    Website :  www.msig.com.my

    OMBUDSMAN FOR FINANCIAL SERVICES (OFS)
    Address :  Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur
    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my

    LAMAN INFORMASI NASIHAT DAN KHIDMAT (BNMLINK)
    (Walk-in Customer Service Centre)
    Address :  Ground Floor, D Block
    Jalan Dato' Onn
    50480 Kuala Lumpur
    Telephone :  03-2698 8044
    Extension :  8950 / 8958 (BNMLINK General Line)
  • Who is eligible to apply?

    All Malaysians, Permanent Residents, Work Permit/Employment Pass Holders, Student Pass Holders or individuals otherwise legally employed in Malaysia and their Dependents legally residing in Malaysia are eligible to apply.

    All applicants must be between 18 and 80 years old. For a child, the age limit is between 31 days and 17 years old.

  • I suffer from medical and physical conditions. Can I claim for medical/hospital and other related expenses if I require treatment while on my trip?

    No, the policy excludes pre-existing conditions, i.e., any illnesses* or injury for which the Insured had contracted, was diagnosed or treated during the 12 months prior to the journey and whether or not treatment, medication or advice was sought or received prior to the commencement of the journey.

    * The overall medical expenses are limited to charges which are incurred as a result of an accidental bodily injury including follow-up treatment; illnesses refer to Covid-19/ Dengue only (where applicable).

  • Can I continue my medical treatment for any injury sustained during my trip after my return home?

    Yes, you have a maximum of 30 days to undergo follow-up treatment subject to your plan’s benefit limits.

  • Am I covered if my flight is delayed?

    Yes, you are covered for flight delay if it is delayed for more than 6 hours. Flight delay cover shall not be granted if you travel in a chartered flight.

  • What if my luggage is stolen while I am on holiday?

    If the theft occurred on an aircraft, vessel or train, please notify the officer of the respective parties immediately. We require a written report from the relevant authorities when you make a claim for theft.

  • During my holiday, am I covered in the event of a terrorist attack?

    Yes, we cover you against claims for death or bodily injury during a terrorist attack provided that it did not involve the use of biological or chemical agents or nuclear devices.

  • I am warded in a hospital for tests but have yet to be a confirmed case of COVID-19. Can I make a claim?

    No, you must test positive for COVID-19 and be hospitalised in order to make a claim.

  • If I travelled using Grab car or tour bus, is it covered?

    Yes, we will cover you if the mode of transport operates under a license for the transportation of passengers.

  • How do I make a claim?

    You can submit your claim notification:

    1. online; or
    2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 14 days upon happening of an incident which may give rise to a claim.

    You may download a copy of the claim form here or contact any MSIG Branch to obtain the claim form.

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

  • How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.


    MSIG Customer Service
    Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur

    Telephone :  $partnerContentlet.footerPhoneLabel
    Facsimile :  03-2026 8086
    Email :  $partnerContentlet.contactEmail
    Website :  www.msig.com.my

    If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    Bank Negara Malaysia (BNM)
    Pengarah
    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia
    P.O. Box 10922
    50929 Kuala Lumpur

    Telephone :  1-300-88-5465
    Facsimile :  03-2174 1515
    Email :  bnmtelelink@bnm.gov.my
    Website :  www.bnm.gov.my

    Ombudsman for Financial Services (OFS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my
  • What is this product about?

    This policy provides insurance against liability to other parties for injury or death, damage to other parties' property, and accidental or fire damage to your motorcycle or theft of your motorcycle.

  • What are the optional add-ons provided?

    1. Rider’s Personal Accident (Non-Tariff)
    2. All Riders
    3. Strike, Riot and Civil Commotion
    4. Inclusion of Special Perils
    5. Legal Liability to Pillion
  • What are the procedures for me to cancel my policy? What if the Company decides to cancel my policy?

    You may cancel the cover at any time by notifying us in writing. Within 7 days of the cancellation, you must surrender to us the certificate of insurance or alternatively provide us with a statutory declaration. We may also cancel this cover by giving you 14 days’ notice by registered post to your last known address. Details of the refund of premium are stated in the Policy, Cancellation Condition No. 3.

  • How do I make a claim?

    You can submit your claim notification:

    1. online; or
    2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of or sustaining any accident, loss or damage.

    You may contact any MSIG Branch to obtain the claim form.

    If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

  • How do I lodge a complaint if I am unhappy with the product or services?

    If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.


    MSIG Customer Service
    Customer Service Department
    MSIG Insurance (Malaysia) Bhd
    Level 15, Menara Hap Seng 2
    Plaza Hap Seng
    No. 1, Jalan P. Ramlee
    50250 Kuala Lumpur

    Telephone :  $partnerContentlet.footerPhoneLabel
    Facsimile :  03-2026 8086
    Email :  $partnerContentlet.contactEmail
    Website :  www.msig.com.my

    If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

    Bank Negara Malaysia (BNM)
    Pengarah
    Jabatan LINK & Pejabat Wilayah
    Bank Negara Malaysia
    P.O. Box 10922
    50929 Kuala Lumpur

    Telephone :  1-300-88-5465
    Facsimile :  03-2174 1515
    Email :  bnmtelelink@bnm.gov.my
    Website :  www.bnm.gov.my

    Ombudsman for Financial Services (OFS)
    Level 14, Main Block
    Menara Takaful Malaysia
    No.4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Telephone :  03-2272 2811
    Facsimile :  03-2272 1577
    Email :  enquiry@ofs.org.my
    Website :  www.ofs.org.my

Disclaimer for FAQ

The FAQs compiled herein are merely informational and not intended to be construed as a contract of insurance. While every effort has been made to ensure that the information contained herein is accurate and up to date, this is not always possible. Please refer to actual policy for exact terms and conditions of the insurance product that you are purchasing.