Frequently Asked Questions
If your question isn't addressed here, just contact us and we'd be glad to help!
How do I enrol for the policy?
Just complete the application steps to submit online for immediate processing. Immediate coverage will be granted upon successful of credit card payment.
Can I buy insurance on behalf of others e.g. parents, friends?
Yes, you can as long as they are within the age limit of the respective policy. But 'Family Members' in 1 certificate is restricted to you, spouse & maximum 5 children only. You can find out more by downloading the Product Disclosure Sheet, available in the More Info section of your chosen product.
I'm pregnant. Do the Sports PA, Marathon PA, Foodie PA and Shift in Swift PA have cover for 1 or 2 lives?
Firstly, congrats! Our insurance only covers the person named in the Certificate of Insurance. Note that the policy does not cover claims arising from pregnancy or its complications.
Can I upgrade my plan after purchase?
The Sports PA, Marathon PA, Foodie PA and Shift in Swift PA have an upgrade option but you can only change at time of purchase.
Purchase & Payment
Why is my mailing address not needed when I'm buying insurance?
It's because our entire process is done online – it's faster, easier and also paper-less! Your Certificate of Insurance will be emailed to you instead.
Can I buy this insurance online with a supplementary credit card?
Yup, you can.
Can I buy insurance from Take It Easy if I don’t own a credit card?
For right now, we’re only accepting debit and credit cards as modes of payment. Sorry!
I'm working in the USA right now - can I still buy the insurance?
You’ll need to live in Malaysia for a minimum of 40 weeks out of 1 year to be eligible to purchase this insurance. For more details, download the Product Disclosure Sheet available in the More Info Section of your chosen product.
Can I buy this insurance if I'm not a resident of Malaysia?
Only Malaysians and Permanent Residents living in Malaysia for a minimum of 40 weeks of 1 year can purchase the insurance. For more details download the Product Disclosure Sheet, available in the More Info section of your chosen product.
Cancellations & Refunds
Can I get a refund if I'm not happy with the plan?
So sorry, we don't offer a refund for cancellation because these are short-term policies so you won’t be able to renew. You just purchase a new one.
Can I cancel the policy?
Yes, you can cancel the policy within fourteen (14) days from the date of purchasing. Please e mail us to make it official. However, please note there will be no refund for your cancellation.
Security, Technical & Online Support
Do I need to type in my details again if I'd like to buy again in the future?
Yes, you'll need to - it's for the greater good, really! We don't keep any of your personal details in accordance to the Personal Data Protection Act 2010 and other security reasons.
So I went to MSIG's official corporate website and I don’t see your plans listed on the website. Are you sure these products are for real?
You can rest assured that Take It Easy products are 100% real. Take It Easy is MSIG Malaysia's digital distribution channel that reaches out to customers directly. So, you won't be able to purchase these products anywhere else except here. If you're still worried, contact our Customer Service Hotline at 1-800-88-MSIG (6744). It's the same number as our MSIG website.
Help! I made a mistake on my personal info when I was buying insurance.
Don't worry, just email us at firstname.lastname@example.org.
How do I know that it's safe to buy insurance online? Will my personal info be secured?
How do I make a claim?
You can notify us of your claim right here on Take It Easy under our “Make a Claim” section.
How do I track the status of my claim?
Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.
How fast can MSIG settle my claim?
Subject to terms & conditions of the policy, once you’ve submitted all supporting documents, we can settle your claim within 5 working days.
If the worst happens, where does my policy moneys go if I did not elect a nominee?
If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).
If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.
It can get pretty complicated, which is why we always recommend you to elect a nominee.
What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?
If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.
If the policy moneys is more than RM100,000, we may then firstly pay RM100,000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.
Confused? Take the stress away and elect a nominee instead.
Is it cheaper to buy these insurance plans if I went to your office?
Nope. These plans can only be purchased online from Take It Easy site.
Help! I made a mistake with my nominations. I need to change it.
No problem, just email us at email@example.com. Please include your Certificate of Insurance number, name, IC number and highlight the nominee changes that you want to make.
How can I renew my policy?
These are short-term policies so you won't need to renew. You just purchase a new one.
If I have an enquiry on this product or any other questions, who should I refer to?
Just email us at firstname.lastname@example.org with your question and we'll get you an answer!
How do I lodge a complaint if I'm unhappy with the product or services?
Please do not hesitate to email us with your feedback, and we'll try to resolve the matter.
If the case cannot be resolved with our Customer Service Centre, you can write to either the Customer Service Bureau of Bank Negara Malaysia or the Ombudsman For Financial Services.
Disclaimer for FAQ
The FAQs compiled herein are merely informational and not intended to be construed as a contract of insurance. While every effort has been made to ensure that the information constrained herein is accurate and up to date, this is not always possible. Please refer to actual policy for exact terms and conditions of the insurance product that you are purchasing.