Frequently Asked Questions

If your question isn't addressed here, just contact us and we'd be glad to help!

GENERAL EZ CANCER CARE 365 EZ CRITICAL CARE EZ HOME ESSENTIALS MOTOR MOTORCYCLE

Coverage

How do I enrol for the policy?

Easy! Just complete the application steps via MSIG Online for immediate processing of your chosen product.

Would I need to get a medical examination before buying insurance?

Nope, not necessary. Just note that our policy doesn't cover any existing illness or condition you might have before the insurance was purchased.

Can I buy insurance on behalf of others e.g. parents, friends?

Yes, you can as long as they are within the age limit of the respective policy. But 'Family Members' in 1 certificate is restricted to yourself, spouse & maximum 5 children only. You can find out more by downloading the Product Disclosure Sheet (PDS), available in the More Info section of your chosen product.

I'm pregnant. Does the Travel cover for 1 or 2 lives?

Firstly, congrats! Our insurance only covers the person named in the Certificate of Insurance. Note that the policy does not cover claims arising from pregnancy or its complications.
Purchase & Payment
Will I be getting physical copy of the policy that I have just purchased via MSIG Online?

Your Certificate of Insurance/ePolicy will be emailed to you since our entire process is done online – it’s faster, easier and also paper-less! So it is important to ensure that your email address is accurate.

What are the payment options available?

We accept Visa & Mastercard (both credit and debit).

Can I buy this insurance online with a supplementary credit card?

Yup, you can.

I'm working in the USA right now - can I still buy the insurance?

You’ll need to live in Malaysia for a minimum of 40 weeks out of 1 year to be eligible to purchase this insurance. For more details, download the Product Disclosure Sheet (PDS) available in the More Info Section of your chosen product.

Who should I contact if I have problem with my transaction?

If you encounter any problem with your transaction via Visa, Mastercard, FPX or Boost eWallet, you can contact us here to address the issues. Alternatively for Boost eWallet, you can also contact Boost at support@myboost.com.my
Cancellations & Refunds

Can I get a refund if I'm not happy with the plan?

Please refer to the Product Disclosure Sheet (PDS) for refund terms & conditions.

Can I cancel the policy?

Please refer to the Product Disclosure Sheet (PDS) for cancellation terms & conditions.
Security, Technical & Online Support

Do I need to type in my details again if I'd like to buy again in the future?

Yes, you'll need to - it's for the greater good, really! We don't keep any of your personal details in accordance to the Personal Data Protection Act 2010 and other security reasons.

Help! I made a mistake on my personal info when I was buying insurance.

Don't worry, just contact us here.

How do I know that it's safe to buy insurance online? Will my personal info be secured?

Protecting your personal info is very important to us and there are several security features installed to ensure that your data is safe. Check out our Privacy Policy in the Terms of Use to find out more.
Claims
How do I make a claim?

You can submit your claim notification:
1. online for all MSIG Online products; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.
Please click on the respective product tabs above for instructions on submitting a claim via - written notice.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I track the status of my claim?

Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.

How fast can MSIG settle my claim?

Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.

If the worst happens, where does my policy moneys go if I did not elect a nominee?

If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).

If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.

It can get pretty complicated, which is why we always recommend you to elect a nominee.

What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.

If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.

Confused? Take the stress away and elect a nominee instead.

Other Questions

Help! I made a mistake with my nominations. I need to change it.

No problem, just contact us here. Please include your Certificate of Insurance Policy number, name, IC number and highlight the nominee changes that you want to make.

What do I need to do if there are changes to my contact and other details?

If there is any change in your contact or other details, please contacts us here as soon as possible to ensure that all correspondences reach you in a timely manner.

If I have an enquiry on this product or any other questions, who should I refer to?

Just contact us here with your question and we'll get you an answer!

How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No. 1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	JanRyan_Tang@my.msig-asia.com
Website	:	www.msig.com.my

If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services), free of charge.


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

What is this product about?

This policy provides insurance against liability to other parties for injury or death, damage to other parties’ property, and accidental or fire damage to your vehicle or theft of your vehicle.
Is there any *Motor Assist Program offered by MSIG?

Yes, in the unfortunate event of an accident involving your vehicle or should a breakdown occur, MSIG is at your side to help you. You are entitled to this accident/roadside service assistance without any surcharge to your policy premium. We have a nationwide network of recommended motor repairers, ready to provide you with prompt, efficient and convenient service, whenever the need arises.

24 Hour Free Assistance Number: 1-300-880-833

*Motor Assist Program is offered to Comprehensive Private Car policyholders.
What is the important point on Insured Value/Sum Insured to be considered when buying motor insurance?
If you are buying a policy against loss/damage to your vehicle, you must ensure that your vehicle is adequately insured as it will affect the amount you can claim in the event of loss /damage.

For a new vehicle, the insured value will be the purchase price while for other vehicles, the insured value is the market value of the vehicle at the point you apply for the insurance policy.
1. Under-insurance – If you insure your vehicle at a lower sum than its market value, you will be deemed as self-insured for the difference, i.e. in the event of loss/damage, you will only be partially compensated (up to the proportion of insurance) by your insurance company.
2. Over-insurance – Should you insure your vehicle at a higher sum than its market value, the maximum compensation you will receive is the market value of the vehicle as the policy owner cannot ‘profit’ from a motor insurance claim.
What are the optional add-ons offered online under the Comprehensive Private Car coverage?
We offer the following optional motor add-ons:
Please refer to motor add-on leaflet for more details.

You may contact our Customer Service at 1-800-88-6744 for other add-ons than the above.
How do I enrol for Third Party Cover or Third Party, Fire and Theft Cover?

You may contact our Customer Service at 1-800-88-6744 for such application.
What are the procedures for me to cancel my policy? What if the Company decides to cancel my policy?

You may cancel the cover at any time by notifying us in writing. Within 7 days of the cancellation, you must surrender to us the certificate of insurance or alternatively provide us with a statutory declaration. We may also cancel this cover by giving you 14 days’ notice by registered post to your last known address. Details of the refund of premium are stated in the Policy, Cancellation Condition No. 3.
How do I make a claim?
You can submit your claim notification:
1. online; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of or sustaining any accident, loss or damage.
You may contact any MSIG Branch to obtain the claim form.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I lodge a complaint if I am unhappy with the product or services?

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No. 1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	JanRyan_Tang@my.msig-asia.com
Website	:	www.msig.com.my


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

Who is eligible for enrolment?

Any Malaysians and Permanent Residents residing in Malaysia accepted by the Company between 15 days and 59 years of age at first enrolment. Cover may be granted beyond age 59, provided the Insured Person is enrolled in the Plan before that age and has remained continuously covered thereafter, up to the maximum age of 70.
What are the Pre-existing Illnesses?
Pre-Existing Illnesses shall mean disabilities that the Insured Person has reasonable knowledge of. An Insured Person may be considered to have reasonable knowledge of a pre-existing condition where the condition is one for which:
1. The Insured Person had received or is receiving treatment;
2. Medical advice, diagnosis, care or treatment has been recommended;
3. Clear and distinct symptoms are or were evident; or
4. Its existence would have been apparent to a reasonable person in the circumstances.
What about geographical scope?

No benefits shall be payable if you are living outside the Usual Country of Residence as defined in the policy for more than 3 consecutive months in any 12-month period, except the permanent change in Usual Country of Residence notified and accepted in writing by the Company.
Is there a waiting period?

Yes, the policy shall not be liable for any Critical Illness first diagnosed within 30 days from the inception date of the policy for Critical Stage and 60 days for Early Stage.
What are the implications of switching policy from one insurer to another?

If you switch to another insurer and your current health status is less favourable to the new insurer, you may be imposed with new terms and exclusions and have to go through the standard waiting period before you can make any claim.
Do I need to have a medical examination?

No, you don’t unless you have a medical history for which we may ask for your latest medical records.
What is “Survival Period”?

“Survival Period” is the length of time you must survive after you are diagnosed as having a specified critical illness to be able to make a claim. The survival period for critical illness is 14 days after diagnosis.
What about Policy Renewal?

This is an annual renewable policy and premium will be adjusted when the Insured Person enters a higher age band.
How do I cancel my policy?

There is a “Cooling-Off Period” of 15 days given to the Insured Person to review the suitability of the newly purchased MSIG EZ Critical Care Insurance. If the policy is returned to the Company during this period, the full premium will be refunded to the Insured Person minus the administrative expenses incurred by the Company, if any.

After the “Cooling-Off Period”, you may cancel the cover at any time by giving written notice to the Company. However, the Company shall retain a premium in accordance with the short period scale. In the event of a claim, the Company reserves the right to retain 100% of the annual premium.
How do I make a claim?
You can submit your claim notification:
1. online; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 30 days upon diagnosis which may give rise to a claim.
You may download a copy of the claim form here or contact any MSIG Branch to obtain the claim form.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I lodge a complaint if I am unhappy with the product or services?

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No. 1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	JanRyan_Tang@my.msig-asia.com
Website	:	www.msig.com.my

If you are still not satisfied with the decision, you can refer either to the Customer Services Bureau of Bank Negara Malaysia or Financial Markets Ombudsman Service(FMOS), free of charge.


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

Who is eligible to apply?

All Malaysians, Permanent Residents, Work Permit/Employment Pass Holders or otherwise legally employed in Malaysia is eligible to apply for this plan and there is no other specific eligibility criteria except the property has to be in Malaysia.
Can I cancel my policy?

You may cancel your policy at any time by giving written notice to MSIG. Upon cancellation, you are entitled to a refund of premium being adjusted on the basis of MSIG retaining the customary short term premium or minimum premium, provided that no claims have been made during the current policy year.
Do I get depreciated value or brand new replacement price for my damaged/lost items?

You will be paid new for old. With a few exceptions like bed linen, towels, shoes, handbags and curtains which are subject to wear and tear, you will be paid today’s replacement price. Make sure you cover your possessions as at today’s value.
When does the insurance cover become effective?

The cover begins immediately upon receipt and approval of your proposal form and premium payment by MSIG.
Are my valuables like jewellery and watches covered?

Yes, just specify any piece worth RM2,000 or more. The claim limit is RM2,000 per item and RM20,000 per event.
What do I need to do if there are changes to my contact/personal details?

You must advise MSIG in writing as soon as you are aware of any change in the employment, occupation, duties or pursuits of any Insured Person, or any other change which may increase the possibility of a claim under this Policy.
How do I make a claim?

Notify MSIG in writing as soon as possible to make a claim. You will be asked to complete a Loss Notification Form, in which you have to provide information on date, time and place of loss; brief description on how loss/ accident occurred and information on the degree of involvement of third parties (if any) etc.
How do I enrol for the policy?

You may contact our Customer Service at 1-800-88-6744 for other add-ons than the above.
How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about the product or services about us, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

If you are still not satisfied with the decision, you can refer to Bank Negara Malaysia at:

Or, you may also write to the Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services).

Who is eligible for enrolment?

Any Malaysian and Permanent Resident residing in Malaysia who is between 18 and 59 years of age at first enrolment. Cover may be granted beyond age 59, provided the Insured Person is enrolled in the Plan before that age and has remained continuously covered thereafter, up to the maximum age of 80.
What are Pre-existing Illnesses?
Pre-Existing Illnesses shall mean disabilities that the Insured Person has reasonable knowledge of. An Insured Person may be considered to have reasonable knowledge of a pre-existing condition where the condition is one for which:
1. The Insured Person had received or is receiving treatment;
2. Medical advice, diagnosis, care or treatment has been recommended;
3. Clear and distinct symptoms are or were evident; or
4. Its existence would have been apparent to a reasonable person in the circumstances.
What are Specified Illnesses?
Specified Illnesses shall mean the following disabilities and its related complications, occurring within the first 120 days of Insurance of the Insured Person:
1. Hypertension, Diabetes Mellitus, and Cardiovascular diseases
2. All tumours, cysts, nodules, polyps, stones of the urinary system and biliary system
3. All ear, nose (including sinuses), and throat conditions
4. Hernias, haemorrhoids, fistulae, hydrocele, varicocele
5. Endometriosis including disease of the Reproduction system
6. Vertebro-spinal disorders (including disc) and knee conditions.
What about the geographical scope?

No benefits shall be payable if you are living outside the Usual Country of Residence as defined in the policy for more than 3 consecutive months in any 12-month period, except for the permanent change in Usual Country of Residence notified and accepted in writing by the Company.
Is there a waiting period?

Yes, the policy shall not be liable for any claim arising from any cause other than an accident within the first 30 days of the inception date of the Policy. The waiting period for an early stage cancer is 60 days.
What are the implications of switching policy from one insurer to another?

If you switch to another insurer and your current health status is less favourable to the new insurer, you may be imposed with new terms and exclusions and have to go through the standard waiting period before you can make any claim.
Do I need to have a medical examination?

No, you don’t unless you have a medical history for which we may ask for your latest medical records.
Does the product stipulate a survival period and what is the stated survival period?

A product with a survival period may only pay your claim if you can survive the stated period after being diagnosed, subject to the terms and conditions of the product. The survival period for a covered cancer is 14 days after diagnosis.
What about Policy Renewal?

This is an annual renewable policy and premium will be adjusted when the Insured Person enters a higher age band.
How do I cancel my policy?

There is a “Cooling-Off Period” of 15 days given to the Insured Person to review the suitability of the newly purchased MSIG EZ Cancer Care 365 Insurance. If the Policy is returned to the Company during this period, the full premium will be refunded to the Insured Person minus the administrative expenses incurred by the Company, if any.

After the “Cooling-Off Period”, you may cancel the cover at any time by giving written notice to the Company. However, the Company shall retain a premium in accordance with the short period scale. In the event of a claim, the Company reserves the right to retain 100% of the annual premium.
How do I make a claim?
You can submit your claim notification:
1. online; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 30 days upon diagnosis which may give rise to a claim.
You may download a copy of the claim form here or contact any MSIG Branch to obtain the claim form.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I lodge a complaint if I am unhappy with the product or services?

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No. 1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	JanRyan_Tang@my.msig-asia.com
Website	:	www.msig.com.my


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

What is this product about?

This policy provides insurance against liability to other parties for injury or death, damage to other parties' property, and accidental or fire damage to your motorcycle or theft of your motorcycle.
What are the optional add-ons provided?
1. Rider’s Personal Accident (Non-Tariff)
2. All Riders
3. Strike, Riot and Civil Commotion
4. Inclusion of Special Perils
5. Legal Liability to Pillion
What are the procedures for me to cancel my policy? What if the Company decides to cancel my policy?

You may cancel the cover at any time by notifying us in writing. Within 7 days of the cancellation, you must surrender to us the certificate of insurance or alternatively provide us with a statutory declaration. We may also cancel this cover by giving you 14 days’ notice by registered post to your last known address. Details of the refund of premium are stated in the Policy, Cancellation Condition No. 3.
How do I make a claim?
You can submit your claim notification:
1. online; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of or sustaining any accident, loss or damage.
You may contact any MSIG Branch to obtain the claim form.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I lodge a complaint if I am unhappy with the product or services?

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No. 1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	JanRyan_Tang@my.msig-asia.com
Website	:	www.msig.com.my


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

Why should I purchase this policy?

This product provides all-risk coverage to protect your home contents against unexpected events. You may customised your plan by choosing the categories of home content that you wish to cover.

A.	Home Electrical Products such as kitchen or home appliances, air conditioners, water heaters, desktop computers and accessories, internet modem, and WIFI routers but excluding any mobile devices like laptops, handphones, tablets and handheld gaming devices, etc;
B.	Household Goods such as furniture, furnishings, carpets and blinds, etc;
C.	Security System such as control panel, door and window sensors, motion sensors, surveillance cameras, lights, sirens, smoke detectors, water sensors, smoke alarm systems, wall mounted panels, smoke and instrusion alarm amd safe, etc;
D.	Entertainment System such as television, media players, home cinema, projectors, sound systems, karaoke, video and room acoustics systems, gaming consoles, musical instruments for home use, etc.

Please refer to the Policy Document for detailed information about EZ Home Essential Insurance Schedule of Benefit.

What are the perils covered under this policy?

This policy covers loss or damage to the contents by the following causes:

a)	Fire, lightning, thunderbolt, subterranean fire
b)	Explosion
c)	Aircraft damage
d)	Impact damage by road vehicles or animals
e)	Bursting or overflowing of water tanks, apparatus or pipe
f)	Hurricane, cyclone, typhoon, windstorm
g)	Earthquake and volcanic eruption
h)	Flood
k)	Riot, Strike and Malicious Damage
l)	Landslip and Subsidence
i)	Theft or attempted theft
j)	Accidental damage

What are the procedures for me to cancel my policy?

You may cancel the policy at any time by notifying us in writing via email or letter. Upon cancellation, you shall be entitled to a refund of the premium as follows but subject to us retaining the minimum premium of RM50. The cancellation condition is applicable to 12-month duration of cover.

Period Not Exceeding	Refund of Annual Premium
15 days	90%
1 month	80%
2 months	70%
3 months	60%
4 months	50%
5 months	40%
6 months	30%
7 months	25%
8 months	20%
9 months	15%
10 months	10%
11 months	5%
Period exceeding 11 months	No refund

What if the Company decides to cancel my policy?

The Company may cancel the policy by sending 7 days’ notice by recorded delivery letter or registered letter to your last known address. The refund of premium is based on pro-rate basis and subject to us retaining the minimum premium and the prevailing Service Tax. The return of premium will depend on how long the cover has been in force and provided no claim has been made during the current period of insurance.
How do I make a claim?
You can submit your claim notification:
1. Online; or
2. By providing us with written notice together with the completed claim form and all the relevant documents either by mail, email or walk in to our office within 7 days of receiving notice of sustaining any loss or damage.
You may contact any MSIG Branch to obtain the claim form.
If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

MSIG Customer Service
Customer Service Department MSIG Insurance (Malaysia) Bhd Level 15, Menara Hap Seng 2 Plaza Hap Seng No.1, Jalan P. Ramlee 50250 Kuala Lumpur

Telephone	:	1-800-88-6744
Facsimile	:	03-2026 8086
Email	:	msig_online@my.msig-asia.com
Website	:	www.msig.com.my

If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services), free of charge.


Financial Markets Ombudsman Service (formerly known as Ombudsman for Financial Services) Company No.: 200401025885
Level 14, Main Block Menara Takaful Malaysia No.4, Jalan Sultan Sulaiman 50000 Kuala Lumpur

General Line	:	+603 2272 2811
Website	:	www.fmos.org.my

Disclaimer for FAQ

The FAQs compiled herein are merely informational and not intended to be construed as a contract of insurance. While every effort has been made to ensure that the information contained herein is accurate and up to date, this is not always possible. Please refer to actual policy for exact terms and conditions of the insurance product that you are purchasing.

MSIG

Frequently Asked Questions

How do I enrol for the policy?

Would I need to get a medical examination before buying insurance?

Can I buy insurance on behalf of others e.g. parents, friends?

I'm pregnant. Does the Travel cover for 1 or 2 lives?

Will I be getting physical copy of the policy that I have just purchased via MSIG Online?

What are the payment options available?

Can I buy this insurance online with a supplementary credit card?

I'm working in the USA right now - can I still buy the insurance?

Who should I contact if I have problem with my transaction?

Can I get a refund if I'm not happy with the plan?

Can I cancel the policy?

Do I need to type in my details again if I'd like to buy again in the future?

Help! I made a mistake on my personal info when I was buying insurance.

How do I know that it's safe to buy insurance online? Will my personal info be secured?

How do I make a claim?

How do I track the status of my claim?

How fast can MSIG settle my claim?

If the worst happens, where does my policy moneys go if I did not elect a nominee?

What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

Help! I made a mistake with my nominations. I need to change it.

What do I need to do if there are changes to my contact and other details?

If I have an enquiry on this product or any other questions, who should I refer to?

How do I lodge a complaint if I am unhappy with the product or services?

Disclaimer for FAQ