How do I make a claim?

You can submit your claim notification:

• online for all MSIG Online products; or
• by providing us with written notice together with the completed claim form and all relevant document either by mail, email or walk in to our office as soon as possible.

Please click on the respective product tabs above for instructions on submitting a claim via-written notice.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I track the status of my claim?

Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.

How fast can MSIG settle my claim?

Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.

If the worst happens, where does my policy moneys go if I did not elect a nominee?

If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).

If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.

It can get pretty complicated, which is why we always recommend you to elect a nominee.

What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.

If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.

Confused? Take the stress away and elect a nominee instead.